Shipping Policy
Shipping Policy
At Kroutte™, we prioritize seamless delivery to ensure your products arrive safely and efficiently. Here’s how we handle shipping:
Our Shipping Approach
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We ship directly from trusted manufacturers and regional centers to reduce storage, environmental impact, and provide faster delivery.
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This approach helps us offer quality products at fair prices while reducing packaging waste.
1. Order Processing & Shipping Fees
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Processing Time: 2–5 business days for order review and packaging (up to 6 days during high-demand periods).
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Shipping Fee: Flat $6.99 for all orders.
2. Estimated Delivery Times
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United States: 8–14 business days
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Canada/UK/Australia: 10–16 business days
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Other International Locations: 14–21 business days
Please note that delays may occur during high-volume seasons or due to customs.
3. Tracking Your Order
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You’ll receive an email with tracking info once your order ships.
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Important: Tracking updates may take 1–3 business days to appear.
4. International Shipments & Customs
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DDU (Delivered Duty Unpaid): Customs duties, taxes, and fees are the customer’s responsibility.
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Kroutte™ is not liable for delays caused by customs.
5. Changes or Cancellations
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To change or cancel your order, email support@kivoraew.com within 12 hours.
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Orders in processing cannot be modified.
6. Lost or Damaged Packages
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Damaged Items: Contact us with a photo within 72 hours for a replacement.
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Lost Packages: If confirmed lost, we’ll send a replacement at no cost.
Thank you for choosing Kroutte™! We're committed to delivering your products safely and sustainably.